{"id":18723,"date":"2019-10-07T07:40:00","date_gmt":"2019-10-07T07:40:00","guid":{"rendered":"https:\/\/www.shopchiattelli.it\/index.php\/resi-e-rimborsi\/"},"modified":"2019-11-22T14:09:32","modified_gmt":"2019-11-22T14:09:32","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/www.shopchiattelli.it\/index.php\/returns-refunds\/?lang=en","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\r\n

The Italian law stipulates that the client has the right to withdraw from the purchase contract for any reason without the need to provide explanations and without any penalty. In order to exercise this right, the client must send a notice to \u201cChiattelli S.r.l.\u201d within 14 working days from the date of receipt of the order.<\/p>\r\n

The right of withdrawal expires for:
<\/strong>\u2022 For lack of the essential integrity of the property
\u2022 even partial use of the goods and of any consumables
\u2022 lack of external and \/ or internal packaging
\u2022 absence of integral elements of the product components
\u2022 damages to the product for reasons other than transportation<\/p>\r\n

Exercise of Right of withdrawal does not apply to customized bought goods.<\/u><\/p>\r\n

How to exercise the right of withdrawal<\/strong><\/p>\r\n

The right of withdrawal is exercised by sending, within 14 days from the date of receipt of the products, a communication written by e-mail to the address infonline@chiattelli.it<\/a> or by telephone: +39 075 8742828. Email should include:<\/strong><\/p>\r\n